Social Listening & Digital Insights .

Putting the customer at the center of your business.

In an always-connected age, consumers continuously rely on a multitude of digital channels when making a purchase decision or engaging with a brand. From a brand perspective, this presents a tremendous opportunity to mine through massive amounts of unfiltered, online data – revealing new and impactful perspectives that inform powerful strategies.

At Trepoint, we believe everything thing we do should be rooted in these customer-driven insights. Through qualitative and quantitative social listening, we help our clients develop an intimate understanding of their target while extracting a meaningful and actionable acuity for the road ahead.

Ask yourself these questions to see if Trepoint’s Social Listening capabilities can help your business:

• Are you aware of and engaged with the online destinations where consumers are searching for the type of product or service you offer?
• Are you aligned with the popular vernacular your prospective customers are using? Are you leveraging these insights to inform messaging, content and SEO strategies?
• Have you identified the influencers and advocates that are driving relevant conversations about your business?
• Are you intently listening for early warning signals of unsatisfied customers or a pending brand crisis?

Purchase decisions are being made every second of every day through online channels. Your happiest customers can serve as your best advocates while dissatisfied customers can derail your sales potential. Taking the time to understand the relevant digital conversations surrounding your brand will uncover insights that can better inform virtually every aspect of your business.

To learn more about Social Listening & Digital Insights, please contact us.